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The Ecommerce Issue September 2023

Building a customer-oriented ecommerce business through better human interaction

Building a customer-oriented ecommerce business through better human interaction


Content that will make you think

Recommendations for deep dives and brief dips into thought-provoking content to read, listen to, and watch.



The Great Game of Business by Jack Stack and Bo Burlingham

If you’re curious about open-book management, this is a classic — and still relevant — read to add to your list. Jack Stack’s account of his decision to share financial information with employees to turn around Missouri-based Springfield ReManufacturing Corporation (SRC) is a great story as well as a practical guide.

Measure What Matters: How Google, Bono, and the Gates Foundation Rock the World with OKRs by John Doerr

Before he was a world-famous VC, John Doerr was an engineer at Intel, where he learned about OKRs (Objectives and Key Results) firsthand from CEO Andy Grove. He went on to share the goal-setting strategy with founders and leaders throughout his career. His 2018 book is a helpful intro and guide to the popular system.

Think Again by Adam Grant

Most (or all) of us have had to rethink or unlearn something in these last couple of years of pandemic-related change. The timing couldn’t be better for insight from organizational psychologist Adam Grant, who offers research and stories to highlight the benefits of mental flexibility and curiosity to individuals, teams, and society at large.


"3-2-1 Thursday" 

“How can we live better?” Who doesn’t want to know the answer to that question? James Clear, author of Atomic Habits and a self-described “advocate for useful ideas,” offers up three ideas, two quotes, and one question each week to help us answer how to live better. 


Finding Mastery 

We’ve all seen incredible feats of physical strength or endurance and asked, “How did they do that?” High-performance psychologist Dr. Michael Gervaise digs deep into that question, exploring the formative experiences and mental skills that have allowed athletes, business people, artists, and others to become true masters of their crafts.

On Being 

“What does it mean to be human, how do we want to live, and who will we be to each other?” These are the big questions at the heart of On Being, hosted by Krista Tippet. The intimate conversations with thought leaders span spiritual, political, philosophical, and creative topics — highlighting human connection and the ties that bind, even in a time of unravelling. 



Liz Fosselin and Mollie West Duffy wrote No Hard Feelings: The Secret Power of Embracing Emotions at Work, and the illustrations that Fosselin creates and shares via this account are wise, funny, and so authentically human — a valuable reminder to be aware of the role our emotions play in work and life.


Christine vs. Work

Christine Liu is the innovation editor at Harvard Business Review, and her video series covers everything from asking for and responding to feedback, to building trust, to throwing a virtual work party that is actually fun. The topics and range are right for new employees and founders alike, and the frank, no-fuss delivery is fresh and actionable.

Do you have a book, podcast, newsletter, social media follow, blog, or article that you return to time and again? Whether it’s a source of motivation, creative inspiration, or personal and professional growth, we’d love to know what it is!

Tell us here.

More to snack on

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Snack  Art

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