A magazine for

 curious, thoughtful company builders who are

 leading with

 values and growing with

 grit.

Published by Help Scout

In the Works is published by Help Scout. Since 2011, Help Scout has been building software that helps more than 12,000 small businesses talk with their customers. We’re a remote-first company with 170 employees working from 80+ cities all over the world, and we’ve staked our reputation on being helpful, being human, and existing for profit and purpose.

Why is a software company publishing a magazine?

Help Scout was founded on the principle that there’s a more socially conscious and intentional way of doing business — that it’s possible to be successful while doing right by your community, the environment, and society at large. And we knew there were plenty of other founders and small businesses who felt the same way, too.

In early 2021, a small but mighty team within Help Scout started researching, writing, designing, and building In the Works. Our goal was to forge even deeper relationships with small business leaders beyond offering customer communication software and expertise. Our hope is to be a trusted partner to mission-driven founders as they grow their companies with care.

P.S. If you like how we think, you’ll probably like our product too. You can see exactly how it works right here.